Exodus does not connect with my Trezor
Is your Trezor not connecting with Exodus? There are a few things you’ll want to check if Exodus is not detecting your Trezor.
In this article:
- How do I troubleshoot a Trezor that does not connect to Exodus?
- Common solutions
- Additional troubleshooting
- Still having issues connecting your Trezor?
How do I troubleshoot a Trezor that does not connect to Exodus?
In this article we will go through what you can check if you are having issues connecting your Trezor with Exodus, and the most common solutions.
If your Trezor is not connecting to Exodus, you can usually fix the connection issue by following the steps here: Common solutions.
If you continue having issues connecting your Trezor to Exodus, check out the additional troubleshooting steps or contact Exodus Support.
If your Trezor can connect to Exodus but connects to a different portfolio, it’s possible that the passphrase for your Trezor hidden wallet was entered incorrectly. For more information on how to troubleshoot hidden wallets, visit: What is a Trezor hidden wallet?
Is your Trezor unlocked?
The first thing to check is to ensure your Trezor is unlocked. Every time you connect your Trezor to Exodus, you need to unlock your Trezor with your PIN code.
- For Trezor Model T, after connecting to Desktop with the USB cable, unlock it by entering your PIN directly on the Trezor touchscreen.
- For Trezor Model One, after connecting to Desktop with the USB cable, Exodus will prompt you to enter the PIN code in Exodus.
Is another application using your Trezor?
Although you can use your Trezor with several applications, using it simultaneously with other apps may interfere with the communication between your Trezor and Exodus.
When you connect the Trezor, it is best to ensure that Exodus is the only app running. It is best to close any other running apps, like your internet browser and other crypto wallets like Trezor Suite, Electrum, MyEtherWallet, etc. If the error persists, contact us to troubleshoot.
Do you have Trezor Bridge installed?
Trezor Bridge is a tool that allows the Trezor to communicate with Exodus or other crypto wallets.
If you have connection issues with the Trezor, it is important to check if Trezor Bridge is installed. Without Trezor Bridge, Trezor and Exodus can’t communicate with each other. Let us go through how you can check if you have Trezor Bridge installed.
To install Trezor Bridge, you must do so from Firefox or a Chromium-based browser such as Chrome or Brave Browser. Downloading Trezor bridge is not possible from Safari. For a direct link to the Trezor Bridge download page, visit: suite.trezor.io/web/bridge/
You have now installed Trezor Bridge, and you can try and connect your Trezor with Exodus. If it is your first time connecting the Trezor to Exodus, visit: Getting started with Exodus and Trezor.
Is ‘Detect Trezor’ enabled?
To connect your Trezor to Exodus, you must allow Exodus to detect it. To check if Exodus is searching for your Trezor, a) click the Settings icon in the top right corner, then b) click Devices and make sure that c) Detect Trezor is toggled on.
If you do not see the toggle switch to detect your Trezor, you first need to install Trezor Bridge. For more information on how to install Trezor Bridge, visit: Do you have Trezor Bridge installed?
Are you using a passphrase with your Trezor?
If you are using a passphrase with the Trezor, it is important to enter the passphrase exactly the same as when you created the hidden wallet. If you enter the passphrase incorrectly, you will connect to a different portfolio different than the one you want to access.
If you have issues connecting to a Trezor hidden wallet:
- When Exodus prompts you to enter the passphrase. Make sure to enter it correctly without spelling errors and be aware that the passphrase is case-sensitive. To learn more about hidden wallets, visit: What is a Trezor hidden wallet?
- If you are prompter to enter a passphrase but do not have a hidden wallet, try to leave the passphrase field blank and click OK without entering the passphrase. Doing this will access your standard wallet, which has no passphrase. To learn more about the standard wallet visit: What is a Trezor standard wallet?
- If prompted to enter a passphrase, do not press the X icon, as this will cancel the connection between the Trezor and Exodus.
For more information on how to troubleshoot hidden wallets, visit: What is a Trezor hidden wallet?
Have you checked your USB connection?
When you connect the Trezor to your desktop, ensure that you use the USB cable included with the Trezor.
If the USB cable is damaged, it can cause connection issues, and Exodus will not detect the Trezor. Sometimes it is not possible to see if a USB cable is damaged by looking at it. If you suspect the USB cable is damaged, you can try a different trusted USB cable.
If you still have issues connecting the Trezor, if your desktop or laptop has multiple USB ports, try connecting your Trezor to a different USB port. If you are using a USB hub, try plugging the Trezor directly into the USB port on your computer instead of the USB hub.
Is trezord running?
Sometimes, you may need to manually run the process trezord after you’ve installed Trezor Bridge. Here is how you can find and manually run trezord.
- Mac: press and hold the command key + the space bar to pull up spotlight search. Type in trezord and then select the trezord entry that comes up under the Developer category.
- Windows: To run trezord you will need to find and run the Trezor Bridge program. In the taskbar, click the Windows icon, then in the search field, type in Trezor Bridge. Click on the Trezor Bridge program to run trezord.
How long is your Trezor’s PIN code?
The maximum length of a Trezor PIN code is 50 digits.
For security, it’s recommended to create a PIN that is 4 digits or longer with no repetitions.
If you have a PIN code longer than 50 digits, Exodus will recognize your Trezor, and it will ask for the PIN. However, once you enter the PIN code, nothing will happen.
Please ensure you always keep your Trezor up to date.
Still having issues connecting your Trezor?
If you’re still having issues, you can contact Exodus Support for more help at firstname.lastname@example.org.
Questions? Need more assistance? Send us an email at email@example.com. We promise quick human help!