How do I access my qadirah wallet if I forget my password?
If you forget your Qadirah password, not to worry! Remember the 12-word secret recovery phrase you wrote down and stored in a secure offline location? Here’s where it will come in handy!
In this article:
- How do I access my wallet if I forget my password?
Web3 Wallet
If you forgot the password to your Qadirah Web3 Wallet, you can use your 12-word secret recovery phrase to regain access to your wallet. Here is how:
On the lock screen, click Reset Secret Phrase.
To confirm you want to reset your password with your 12-word phrase, click Reset.
a) Enter the 12-word phrase that you wrote down on a piece of paper during the backup process. After the 12-word phrase is entered, b) click Next.
When entering the 12-word phrase, make sure you’re entering the words:
- In sequence from 1 to 12, without the numbers
- Separated by one space
- In all lower case letters
- Spelled correctly
Please be very careful with your 12-word secret recovery phrase and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your 12-word phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?
a) Create a new password for your wallet. After entering the password, b) click Next.
For more information on how to create a strong password see our guide: The importance of a good password
a) Enter your new password again, then b) click Restore.
Click Restore. Your password has been reset! You can now unlock your Qadirah Web3 Wallet with your new password.
Desktop
To regain access to your wallet using your 12-word secret recovery phrase, open Qadirah and click Restore.
Enter the 12-word phrase that you wrote down on a piece of paper during the backup process.
When entering the 12-word phrase, make sure you’re entering the words:
- In sequence from 1 to 12, without the numbers
- Separated by one space
- In all lower case letters
- Spelled correctly
Please be very careful with your 12-word secret recovery phrase and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your 12-word phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?
Remember to keep your 12-word phrase somewhere safe and never share it with anybody! Anyone with your 12-word phrase can access your funds.
Mobile
If you forgot your passcode and cannot use Touch ID or Face ID to unlock Qadirah Mobile, you can use your 12-word secret recovery phrase to regain access to your wallet.
On the lock screen in Qadirah, either press and hold the X for 10 seconds, or enter a wrong passcode 3 times.
Tap Forgot your passcode?
Tap Continue.
You will be presented with a screen when you will enter the first 4 of 12 words of your secret recovery phrase. Enter your first 4 words and tap Next. Continue until all 12-words have been entered and tap Restore.
When entering the 12-word phrase, make sure you’re entering the words:
- In sequence from 1 to 12, without the numbers
- Separated by one space
- In all lower case letters
- Spelled correctly
Please be very careful with your 12-word secret recovery phrase and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your 12-word phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?