As the cryptocurrency industry continues to see rapid growth in both user adoption and transaction volume, our exchange API providers may need to take assets offline for a period of time to perform maintenance. When this happens, you’ll see the asset listed as temporarily unavailable within the FEX exchange section of the wallet.
FEX in app exchange feature says it is unavailable in my jurisdiction and I can’t I exchange anything in the FEX app
In certain areas of the world, regulations are in place that prevent our exchange API providers from legally serving customers in those regions. In an effort to keep more clearly in line with those regulations, our exchange API providers have taken additional measures that prohibit customers in those regions from making exchanges in FEX.
FEX in app supported exchange assets are now unavailable; what do I do?
In most instances, this downtime will only last a few hours. However, there are some cases in which an asset may be down for an extended period of time. In addition, if we receive reports of delays or congestion with asset networks, we may disable an exchange within FEX, even if it is available directly through other exchange providers. This is done to reduce any occurrences of failed exchanges and to ensure a reliable experience.
For the most up to date information on assets within FEX, we recommend you check our status page.
It is important to note that while the exchange feature may be temporarily unavailable, this does not affect your ability to send and receive assets. You can always move your assets to any other wallet by clicking the “Send” tab, and entering your destination address. If you need help sending assets to external sources, please view our help desk article here: How do I send an asset from my wallet?
In the event the in app FEX exchange feature is unavailable, there are other options to exchange your assets. Some options that offer similar services for FEX supported assets are listed below. If you choose to conduct your exchange outside of FEX, our 24/7 support team will not be able to assist with any transaction issues. We recommend you research the reason your chosen asset is offline, to ensure you won’t experience similar issues when using a different platform.
As always, if you experience any issues with our built-in exchange feature, our 24/7 support staff is available to help. You can find us here.
Why are some asset pairings not available to be exchanged?
You will sometimes find an asset pairing unavailable for exchange in your FEX. This means that exchange from one specific asset (A) to another specific asset (B) is not possible even though both A and B are available for exchange with other assets.
Here is why: FEX uses multiple exchange API providers in order to cover a wide and reliable range of exchangeable assets. However, not all assets are available all the time with all exchange API providers. If an asset pair becomes unavailable we try our best to fix this as quickly as possible.
We understand this might be frustrating, however, please be assured that we are working with our exchange API providers to rectify such situations as quickly as possible. You can always do a two-step exchange if the timing is an issue using another platform.
Questions? Need more assistance? Send us an email at support@FEX.com. We promise quick human help!
