This guide will help you in restoring your wallet from the e-mail recovery/backup link + password combination. In order to be able to restore your wallet using this guide, you must have the e-mail back-up/recovery link and wallet password. 

If you do not have e-mail recovery/back-up link or have lost your password or the password is not working, you can restore the wallet using your secret 12-word recovery phrase. 

This guide will help you in restoring your wallet from the e-mail recovery/backup link + password combination. In order to be able to restore your wallet using this guide, you must have the e-mail back-up/recovery link and wallet password. 

If you do not have e-mail recovery/back-up link or have lost your password or the password is not working, you can restore the wallet using your secret 12-word recovery phrase. 

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How do I restore my wallet using the e-mail backup link?

1. Download the latest version of FEX from FEX.com/download/ on the computer you want to restore your FEX wallet on.

2. Install FEX by following the installation guide: How do I install FEX.

3. Once FEX is installed, open it and make sure it shows a $0.00 balance; this is to ensure there are no funds on the wallet.

4. Close FEX.

5. Open your email and click on your FEX backup link.

6. FEX will prompt you for your password, enter the wallet password – you can click on the ‘eye’ icon on left to reveal the password to ensure it is being entered correctly

7. Wait for 15 – 30 seconds and your blockchain assets will be restored!